Refund Policy

Return Eligibility:

1. To be eligible for a return, the item must be unused and in the same condition as you received it.
2. The item must be in its original packaging.
3. All tags, labels, and accessories must be intact and attached.

Initiating a Return:

1. Contact our Customer Service team within 10 days of receiving your order to initiate the return process.
2. Provide your order number and a brief explanation of the reason for the return.

Return Shipping:

1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
2. We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Process:

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
2. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
3. A 25% Restocking Fee will be applied on all products approved for refund.
4. Please allow a reasonable processing time for the refund to reflect in your account.

Exclusions:

1. Certain items, such as gift cards and personalized or custom-made products, are not eligible for return unless they are defective or damaged upon receipt.
2. Returns that do not meet our policy criteria will not be accepted and will be sent back to the customer at their expense.

Damaged or Defective Items:

1. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as needed.

Cancellations:

1. Orders can be canceled within 24 hours of purchase. Contact our Customer Service team for assistance.

We value your business and are committed to providing a hassle-free return process. If you have any questions or concerns, please don't hesitate to reach out to our Customer Service team.

Thank you for choosing USA Rope!